Reputation Management for Restaurants
What Are People Saying About Your Restaurant?
Making it in the restaurant industry isn’t easy. All it takes is one negative review from an unhappy patron to completely ruin your restaurant’s reputation. You’ve spent a lot of time and money creating the eatery of your dreams, now it is time to help your restaurant succeed with an innovative reputation marketing service.
City Web is the only reputation marketing service you’ll ever need to keep your restaurant at the top of search results and the top of hungry patron’s minds.
Did you know that 52 percent of patrons review a restaurant online before they go to eat there? If you have negative reviews, you could be losing potential business.
City Web offers a revolutionary online reputation management and marketing system that covers everything from monitoring to improving your online reputation across the web. We’ll get you that 5-star customer rating and help your restaurant establish yourself as the leader in the industry.
Improving Your Reputation Should be Your Restaurant’s Only Concern
You’re just one negative review away from losing your restaurant’s reputation.
What people say about your restaurant matters. Therefore, your first priority in business should be managing your reputation. You want a 5-star reputation online — because the more recommended your restaurant is, the more likely people are to come in and try it out for themselves.
It doesn’t matter how you market your company — printed sales advertisements, coupons, etc. — if you have negative reviews online, people won’t try what you are serving.
City Web helps improve your online reputation so that customers want to come in and dine with you and no one else.
Our Four Step Approach to Helping You Succeed
We’ve created a proprietary four-step approach that helps local restaurants increase their brand and reputation power.
We build your reputation from the ground up. We’ll solicit reviews and monitor the top review sites for restaurants around the country. Everything is then downloaded into our database so that you can access it and see what others have to say about your restaurant.
We market your positive reputation online through social media networks like Facebook, Pinterest, LinkedIn and even Twitter.
We manage your online reputation. Our monitoring system immediately alerts us if someone leaves a review about your establishment — positive or negative.
We help your establishment create an environment that promotes 5-star ratings. We’ll sit down with your staff and train them in the art of positive customer experience. Sometimes a negative review for a restaurant has nothing to do with the food but everything to do with the service a customer receives. We make sure your staff understands what it takes to provide customers with a great experience so that they’re compelled to leave 5-star ratings.
How Does It All Work?
When you sign up for City Web, we create a Feedback Page that integrates with your brand and design. Every time a customer experiences your restaurant they are encouraged to visit this feedback system and leave their reviews — positive or negative. We will then capture those reviews and send them directly to you.
Positive reviews can be instantly syndicated across the web to help promote your company’s reputation. Negative reviews are sent directly to you for review so that you can see where you and your staff need to improve.
Some negative reviews common with restaurants include:
- Poor Service — Customers wait too long to be seated, wait staff isn’t accommodating, wait staff is rude, etc.
- Poor Food – Restaurant’s menus are what make or break the business. Sometimes customers don’t like the menu options, or feel the menu doesn’t accurately depict the food they receive.
When you sign up for City Web, you’ll gain access to robust features that include:
- Your Own Feedback Page – Here is where you capture all of the reviews from your customers — good and bad — and syndicate them across the web.
- Custom Media Center – Create your own feedback cards and print ads for free to give out to customers after their dining experience. This encourages them to leave feedback and help create your 5-star rating.
- Employee Training Center – Part of your reputation marketing plan is training your staff to promote 5-star reviews. Here you will have access to seven training videos and a short quiz to ensure your staff is trained.
What are you waiting for? Now is the time to harness the power of the web and syndicate your restaurant nationally with a stellar reputation. Our reputation marketing is effective, primed and directed toward your industry.
When you have positive reviews, your restaurant succeeds.
Don’t let one negative review take down your restaurant. Sign up for City Web’s unique reputation marketing service today and be in control of what others have to say about your business.